Tagged: philosophy

Einstein, Root Cause Guru

I’ve been seeing quotations from Albert Einstein in various places lately. Here are a dozen of my favourites that I feel apply to the practice...

Human Error

How many times have you read a news article about a major problem or incident, and seen Human Error in the headline? A quick search...

Patterns of Response

Problems happen all the time. How we respond ought to be a function of the problem’s importance… but how do we decide what is important?...

Event Frequency and Severity

In 1931, HW Heinrich published his findings from a review of hundreds of thousands of safety incidents. His data showed that on average, for every 300...

Four Ignoble Truths

Before you decide how to fix a problem, you should probably seek first to understand it… perhaps with a root cause analysis. That is, unless...