Software as Root Cause
Wired News has a nice article on what they consider to be the 10 worst software bugs of all time (so far). I knew about...
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For the term "event".
Business Process Management – Solution or Cause?
I’ve been trying to find out more about Business Process Management lately. What I’ve seen over a few years of doing root cause analysis is...
Root Cause Checklists
I confess to being a list-maker. I’ve published a few root cause analysis related lists in this weblog since it’s inception 18 months ago in...
Root Cause Analysis for Complex Systems?
Is root cause analysis possible for complex systems? Some would say no, claiming that such systems are intractable — that in complex systems, there is...
Human Error
How many times have you read a news article about a major problem or incident, and seen Human Error in the headline? A quick search...
Readiness to Investigate
How do you know if your organization is ready to investigate and analyze events? Being ready involves a lot more than just having a root...
Root Cause Roundup – May 2005
I’ve been taking a break from writing for the past 3 months, but that doesn’t mean I’ve forgotten about this website. There will be a...
Patterns of Response
Problems happen all the time. How we respond ought to be a function of the problem’s importance… but how do we decide what is important?...
Models in Root Cause Analysis
Models are representations of reality. They can be detailed or abstract, complex or simple, accurate or misleading. Whether we realize it or not, everything we...
Meaning of Root Cause, Part I
In the practice known as Root Cause Analysis (RCA), we are generally looking for reasons to explain why a problem occurred. In most cases, we...