Evaluating the Quality of a Root Cause Analysis
The quality of a Root Cause Analysis (RCA) and its Corrective Action Plan (CAP) should be evaluated many times over its lifecycle (i.e., from initial problem or...
Tagged: process
Systematic Problem-Solving Sequence
Problems happen all the time. How we choose to respond is a major factor in determining how badly we will be affected by any given...
Readiness to Investigate
How do you know if your organization is ready to investigate and analyze events? Being ready involves a lot more than just having a root...
Phases of Root Cause Analysis
Root Cause Analysis (RCA) is generally conducted in several phases. I’ve seen some methodologies that break down the RCA process into as many as a...