Root Cause Analysis of Microsoft Azure Service Interruption
Microsoft recently experienced a significant interruption of their Azure cloud service. Since a decent amount of data was available for this incident, I decided to...
eLearning, Root Cause Analysis, Flim-Flam and Jibber-Jabber
Microsoft recently experienced a significant interruption of their Azure cloud service. Since a decent amount of data was available for this incident, I decided to...
Equipment degrades, malfunctions, or fails outright… hopefully not too frequently, but every breakdown can be painful. So, of course, you will want to figure out exactly...
Kathleen DeFilippo over at The AntiSyphus Effect (lost to the ravages of time, kind of, but see below) has written a very nice collection of...
Most problems and accidents involve human activity at some point or other. Often, this activity is right at the point of occurrence, and people at...
Problems happen all the time. How we choose to respond is a major factor in determining how badly we will be affected by any given...
I confess to being a list-maker. I’ve published a few root cause analysis related lists in this weblog since it’s inception 18 months ago in...
Search around on the web for Root Cause Analysis, and you’re likely going to find article after article discussing the Five Whys (or 5 Whys,...
How many times have you read a news article about a major problem or incident, and seen Human Error in the headline? A quick search...
One of the most widely-used root cause analysis tools is the why-tree, otherwise referred to as a cause tree, root cause tree, causal factor tree,...
I’ve just posted (in June 2005) the first article in my (hopefully) continually evolving series on root cause analysis tools. This first article provides my...