Root Cause Analysis of Microsoft Azure Service Interruption
Microsoft recently experienced a significant interruption of their Azure cloud service. Since a decent amount of data was available for this incident, I decided to...
Tagged: tools
In DEPTH Cause Analysis for Equipment Problems
Equipment degrades, malfunctions, or fails outright… hopefully not too frequently, but every breakdown can be painful. So, of course, you will want to figure out exactly...
RCA at the AntiSyphus Effect
Kathleen DeFilippo over at The AntiSyphus Effect (lost to the ravages of time, kind of, but see below) has written a very nice collection of...
Rockin’ New Human Performance Investigation Tool
Most problems and accidents involve human activity at some point or other. Often, this activity is right at the point of occurrence, and people at...
Systematic Problem-Solving Sequence
Problems happen all the time. How we choose to respond is a major factor in determining how badly we will be affected by any given...
Root Cause Checklists
I confess to being a list-maker. I’ve published a few root cause analysis related lists in this weblog since it’s inception 18 months ago in...
Five-by-Five Whys
Search around on the web for Root Cause Analysis, and you’re likely going to find article after article discussing the Five Whys (or 5 Whys,...
Human Error
How many times have you read a news article about a major problem or incident, and seen Human Error in the headline? A quick search...
Why-Trees
One of the most widely-used root cause analysis tools is the why-tree, otherwise referred to as a cause tree, root cause tree, causal factor tree,...
Root Cause Tools
I’ve just posted (in June 2005) the first article in my (hopefully) continually evolving series on root cause analysis tools. This first article provides my...