The quality of a Root Cause Analysis (RCA) and its Corrective Action Plan (CAP) should be evaluated many times over its lifecycle (i.e., from initial problem or event, through to final verified and sustainable improved state). Reviews occurring earlier in the lifecycle can really consider only the apparent quality of the investigation/analysis effort itself; these early reviews are what I will discuss in this article.
One of the Senior VPs at work posted something interesting on his internal blog today, essentially asking the following question: "What does a fully-developed and healthy Quality Culture look like?"
I rattled off the following as a reply, pretty much off the top of my head. Any thoughts as to how this could be improved? Continue reading