If you haven't visited my main root cause analysis page lately, you might want to stop by and check it out. I've added a pretty extensive list of links that lead to a variety of good web resources. Yes, this is my personal list of resources... I've reviewed everyone of these pretty thoroughly at one time or another. I believe every single one of the linked pages is useful, of high quality, and worth your time.
Please take a look here: Root Cause Analysis.
By the way, if you have any trouble accessing any of these links, please let me know. Or, if you think I should add something else, please contact me.
by Bill Wilson