Category: Root Cause Analysis

Optimization Is Not The Goal

Problems come in all shapes and sizes. I’ve been involved in all kinds of investigations, from those dealing with something as mundane a chronic lack...

Cross-Pollination #2

Root cause analysis has a fatal flaw — if you can’t convince people that change is necessary, they will not change. Too many beautiful reports...

Software as Root Cause

Wired News has a nice article on what they consider to be the 10 worst software bugs of all time (so far). I knew about...

Einstein, Root Cause Guru

I’ve been seeing quotations from Albert Einstein in various places lately. Here are a dozen of my favourites that I feel apply to the practice...