Kathleen DeFilippo over at The AntiSyphus Effect has written a very nice collection of 10 articles on root cause analysis. I especially like how the articles flow from a logical starting point to a logical conclusion... something I've never really bothered to do. She's also developed a couple of nice little tools (FERCS and the PHaTS Domino) that should be useful to anyone trying to get started in root cause analysis.
Below is a pointer to Kathleen's archive of RCA related articles. (Tip: Once the page loads, scroll down to the bottom and then work your way back up to read the articles in logical sequence; they're posted in reverse date order.)
I hope you enjoy Kathleen's articles as much as I did. (She definitely seems to have more energy than me... I am not what you would call a prolific writer.)
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